Shipping policy
SHIPPING POLICY
Overview
Ceaseless ships Australia-wide only. We currently do not offer international shipping. All orders are dispatched from Werribee, Victoria.
Processing Time
Orders are processed and dispatched within 2–5 business days of payment being received and confirmed. As our shaving brush handles are individually handcrafted to order, processing times may occasionally extend during periods of high demand. If your order is subject to a delay beyond our standard processing window we will contact you at the email address provided at checkout.
Orders are not processed or dispatched on weekends or Australian public holidays.
Shipping Options
We ship via Australia Post. At checkout you will be able to select from the following options:
Australia Post Standard Shipping — estimated delivery 2–8 business days depending on your location within Australia. Delivery times to regional and remote areas may be longer.
Australia Post Express Shipping — estimated delivery 1–3 business days to most metropolitan areas within Australia. Express delivery times to regional and remote areas may vary.
All delivery timeframes are estimates provided by Australia Post and are not guaranteed. Ceaseless is not responsible for delays caused by Australia Post or circumstances outside our control once your order has been dispatched.
Tracking
Once your order has been dispatched you will receive a shipping confirmation email containing your Australia Post tracking number. You can track your order at auspost.com.au using this number.
If you have not received a shipping confirmation within 5 business days of placing your order please contact us at shopceaseless@gmail.com.
Delivery
It is your responsibility to ensure your delivery address is correct at the time of checkout. Ceaseless is not liable for orders delivered to an incorrect address provided by the customer.
If an order is returned to us by Australia Post due to an incorrect or incomplete address, failed delivery, or uncollected parcel, we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery.
Risk of loss and damage passes to you once your order has been collected by Australia Post.
Damaged or Missing Orders
If your order arrives damaged please contact us immediately at shopceaseless@gmail.com with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible.
If your tracking shows your order as delivered but you have not received it, please first check with neighbours and your local post office, then contact us and we will lodge an enquiry with Australia Post on your behalf.
Contact
For any shipping questions contact us at shopceaseless@gmail.com or write to us at 2/72 Riverside Avenue, Werribee VIC 3030, Australia